Welcome to the privacy policy for Ibbakai. This document explains how we collect, store, secure, and use your personal information when you access or use our services. It is our priority to safeguard the privacy and security of our users’ data while ensuring compliance with applicable data protection laws. By engaging with our service, you agree to the practices described herein.

This policy has been designed with a view to building trust and transparency regarding data handling practices. We have taken great care to incorporate various international and regional guidelines governing privacy protection, including but not limited to general privacy provisions and best practices concerning cookies and tracking technologies. Our commitment to data security and responsible management is indicated throughout the sections that follow.

Information Collection and Use

At Ibbakai, we collect a range of personal data as necessary to provide a seamless and personalized experience for our users. This includes contact details such as your name, email address, and any other information you provide when registering for our service or contacting us through our website. We also collect data automatically by using cookies and similar technologies to enhance your user experience and to understand usage patterns.

Cookies are small pieces of data sent from our website and stored on your device. We use these tools to remember your preferences and to deliver content tailored to your interests. If needed, you can learn more about our cookie usage policies by visiting our cookie policy page at the macro link provided: . By continuing to use our site, you consent to our use of cookies in accordance with this policy.

The types of data we collect include but are not limited to:

  • Personal identifiers such as name and contact information.
  • Usage and technical data including browser type, device identifiers, and IP address.
  • Data related to your interactions with our services, such as service usage history and service queries.

All data is collected with the purpose of enhancing our service, ensuring safe transactions, maintaining smooth operational performance, and delivering targeted information and offers that may be of interest to you. We store and process your data in strict compliance with applicable data protection regulations and internal security practices.

Lawful Basis for Data Processing

We process your personal data on the basis of several legal grounds as set out by prevailing data protection laws. These include, but are not limited to, obtaining your explicit consent when necessary, performing a contract with you, complying with legal obligations, or pursuing our legitimate interests in ensuring the security and proper operation of our services.

If you believe that we are processing your data in a way that is not compliant with any applicable data protection legislation, including international standards where relevant, please contact us immediately using the details provided in other sections of our website. Our goal is to ensure transparency and accountability in our data processing activities.

Our compliance measures may include adherence to guidelines and regulations that are similar in scope to, but not limited to, international standards such as the GDPR and other regional laws affecting the protection of personally identifiable information. We review our policies regularly to ensure that our practices remain current with evolving regulatory requirements.

Your Rights: Access, Correction, and Deletion

You retain full rights over your personal data. You may request access to the information we hold about you at any time. Upon request, we will provide you with a copy of your data in a commonly used and machine-readable format. Moreover, you have the right to request corrections if any of the data is inaccurate or incomplete.

In addition to access and correction, you have the right to request the deletion of your personal data, subject to any mandatory retention requirements imposed by law. When you request deletion, we will take reasonable steps to remove your personal information from our active databases. However, certain data may remain in our backup systems or archives for a limited period to comply with legal obligations, resolve disputes, or enforce our agreements.

To exercise any of these rights, please follow the procedure detailed on our website. We are committed to responding to such requests within a reasonable timeframe while taking the necessary precautions to verify your identity and protect your data.

Data Retention Policy

We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the information and the purpose for which it was collected. After this period, the data will be deleted or anonymized, ensuring it can no longer be associated with you.

We have established clear guidelines and timelines for data deletion in line with modern data protection practices. In special cases, when extended retention is required by law or is necessary for addressing disputes or legal claims, the data will be stored securely and will not be used beyond the specified purposes.

Data Security and Storage

The security of your personal information is of paramount importance to us. To prevent unauthorized access, disclosure, alteration, or destruction of your data, we implement advanced security measures that include encryption protocols, firewalls, and secure server configurations. Regular security assessments and monitoring are performed to ensure our security practices remain robust and effective.

Despite the comprehensive measures in place, no system can be guaranteed to be completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. In the unlikely event of a data breach, we will act promptly to notify you as required by applicable law and take steps to mitigate any adverse effects.

Our data storage practices integrate both physical and electronic security measures. Data is stored on secure servers with limited access, and any third-party service providers with whom we share data are contractually bound to uphold similar security standards.

Sharing and Disclosure of Personal Data

We do not sell or rent your personal data to third parties. Your information may only be shared with trusted partners, service providers, or affiliates who help us provide our services. These third parties are contractually obligated to protect your data and are prohibited from using your information beyond the purposes for which it was disclosed.

There may be occasions when we are required by law or by legal process to disclose information. In such cases, we will only provide the minimum amount of data required to comply with regulatory obligations and will ensure that any data transfer is conducted securely.

If your data is transferred to another jurisdiction for processing, we will take the necessary steps to ensure that it remains protected with safeguards that are equivalent to those established in this policy.

Cookies and Online Tracking

Our website uses cookies and similar technologies to optimize and personalize your browsing experience. These tracking tools help us remember your preferences, understand usage patterns, and customize the content and advertisements you see. We use both first-party and, where applicable, third-party cookies strictly for analytical and operational purposes.

You have the ability to control cookie settings through your web browser settings at any time. However, please note that disabling cookies might result in a diminished user experience or the inability to access certain parts of our service.

Information collected through cookies is treated in accordance with this privacy policy and is subject to the same processing, storage, and protection practices. We are committed to transparent practices related to online tracking and encourage you to review this policy periodically for any updates regarding cookie usage.

User Responsibilities and Best Practices

While we are fully committed to protecting your personal data, it is also important for you as a user to maintain reliable personal security practices. We encourage you to:

  • Regularly update your passwords and keep them secure.
  • Log out of your account when using shared or public computers.
  • Be cautious when clicking on links from unknown sources or providing sensitive information online.
  • Review your account settings periodically and update any outdated or incorrect information.

By following these recommendations, you can further secure your data and help us ensure a safe environment for all users of our service.

Policy Amendments and Updates

We may amend or update this privacy policy from time to time in order to reflect changes in our practices or to comply with regulatory updates. Any changes to the policy will be communicated on our website and will come into effect on the date specified in the updated policy. We encourage you to review this policy periodically to stay informed about how we are protecting the data we collect.

In the event of significant changes, we may notify you either through a prominent notice on our website or via direct communication, provided that such contact is feasible based on the information you have shared with us. Your continued use of our services following the implementation of any policy updates constitutes your agreement to be bound by the updated terms.

Data Inquiries and Further Information

If you have any questions regarding this privacy policy or if you wish to inquire about your personal data and its management, please direct your inquiries through the appropriate channels provided on our website. We are committed to addressing any concerns and resolving issues promptly and fairly.

Please note that while we do not display direct contact details such as addresses, emails, or phone numbers within this document, additional information on how to contact us for privacy-related inquiries can be found on our contact or support page.

Final Considerations and Legal Disclaimers

This privacy policy is intended to provide a comprehensive overview of how we manage and protect your personal data at Ibbakai. Your privacy is a core value, and we have structured these practices in accordance with internationally recognized data protection guidelines and best practices. While we strive for complete transparency and security, you acknowledge that the transfer of data over the internet may carry inherent risks; and thus, we recommend that you take reasonable precautions while using our service.

By accessing or using our service, you fully acknowledge and accept the terms set forth in this privacy policy. If you do not agree with any part of this policy, we advise you to refrain from using our services or to promptly request assistance regarding the handling of your data.

This policy is effective as of 2025-09-17 and remains in effect until it is amended or replaced by a revised version made available on our website. We appreciate your trust in us and remain dedicated to upholding the highest standards of data protection, security, and transparency.